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Frequently Asked Questions
  What is the NetID Computer Account?
  When will my NetID Computer Account be ready to use?
  How many accounts do I have?
  Is there any relationship between the NetID Computer Account and accounts for other services?
  What is the importance of the NetID Computer Accounts?
  I have forgotten my NetPassword. What shall I do?
  Can I change my NetID and NetPassword?
  Need help?
 
  What is the NetID Computer Account?
  To eliminate the need for a user to remember a number of usernames and passwords for different computing services, CSC has made efforts to consolidate the accounts of different systems, and the NetID Computer Accounts are the result of such consolidation.
The NetID Computer Accounts are stored in a central user account repository.  Different systems and applications rely on this repository to determine user account information.
Please note that not all systems recognize NetID Computer Accounts.
A NetID Computer Account consists of a NetID, which is your personal identifier, and a NetPassword, which protects your account from unauthorized use.
 
  When will my NetID Computer Account be ready to use?
 

Staff:
The NetID Computer Account will be created automatically on the contract start day.

Students:
The NetID computer account will be created automatically within 24 hours after the student registration process is completed at the Registry.

 
  How many accounts do I have?
  Every full-time student or staff* has one NetID Computer Account.
The NetID Computer Account enables you to access several IT services provided by CSC, such as file and print sharing, email service, etc. For detailed information on available IT services, go to the NetID Computer Account page.
Because not all systems recognize NetID Computer Accounts, you may need to apply for additional accounts to access those systems.
*
NOTE: except CDC, CCC and short courses teachers.
 
  Is there any relationship between the NetID Computer Account and accounts for other services?
  Your NetID Computer Account gives access to some services, like the MPI email, for example. Other services, such as the Blackboard Learning System can share the same username and password, but the account must be created upon request. It's not automatically added to the services available to staff and students.
 
  What is the importance of the NetID Computer Accounts?
  The NetID Computer Account is your own personal identity used to gain access to a number of IT services. You take full responsibility for all the activities done using your NetID Computer Account.  So don't expose your NetPassword to any others, otherwise they may access the information stored in the systems which you have access to or do something illegal on your behalf.  
 
  I have forgotten my NetPassword. What shall I do?
  If you have forgotten your NetPassword, you can bring your student/staff ID card to our Helpdesk Counter at room A201 during normal office hours, or you can approach our lab. assistant at lab. A213 during non-office hours for requesting to reset your NetPassword. Normally, the Computer Service Centre can complete password reset service requests received during office hours, and the next working day for requests received during non office hours.
Please note that, for security reasons,
requests done through phone or email will not be accepted.
 
  Can I change my NetID and NetPassword?
  The NetID's can not be changed. You can change your NetPassword any time using this online service.
 
  Need help?
 

If you encounter any problems in using the computing facilities and services, please approach:
. the Helpdesk counter in room A201 (Tel: 85996-152)
. the Lab Assistant at headquarters Lab A213, tel.: 85996 147
. your school administrative office for assistance.

  For detailed information, please refer to the Campus Computing Facilities User Handbook
 

Last updated: by Computer Service Centre.