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  FAQ - Web Mail for Students
  General web mail management
  How do I change the name appearing in my mail account?
  What if I need to write a long mail message and overlap the Web Mail timeout?
  How can I set up the Web Mail to notify me about new messages?
  How can I delete mail messages?
  How can I recover deleted messages?
  How can I quickly access the entries in my Contacts List?
  How do I store more than one email address in one Contacts List entry?
  In mailbox view, why sometimes Web Mail shows the recipient, instead of the sender of the message?
  How can I view a message's full headers?
  After using the Web Mail, my non-Webmail programme shows a message with the subject, "DON'T DELETE THIS MESSAGE -- FOLDER INTERNAL DATA".
  How can I set up WebMail to forward incoming mail to another email address ?
  How can I set up set up an automatic reply to all incoming email during vacation periods?
   
  Message composition and sending
  How do I send mail to more than one person?
  How do I attach a file to a message?
  How can I filter, forward, block, or automatically respond to mail?
  After spellcheck, how do I find out the correct spelling of misspelt words?
  How can I request a return receipt or delivery notification?
  How can I keep a record of the messages I sent?
   
 
   
  How do I change the name appearing in my mail account?
  The full name of your email account can be changed anytime you want in the web mail. Please refer to the steps below:
1. After logon to Webmail, click "Options" from the toolbar.
2. Click "Personal Information" -> "Edit your identities", type your desired name in the "Your full name:" box.
3. You also can add your Signature in the "Your signature" box.
4. Finally, click "Change" button to confirm your changes.
 
   
  What if I need to write a long mail message and overlap the Web Mail timeout?
  The idle timeout of web mail system is two hours. That is, if you compose any email within 2 hours, you can compose it using the web mail interface.
If you think the email is very important or you need more than two hours to write it, you are advised to use any editor (e.g. notepad) or word processor software to compose that message. You can then copy & paste the content into the web mail before sending it.
Another way is that you can use the "Save Draft" feature provided in the compose window of the web mail system. Here is how "Save Draft" works:
Save Draft places an unfinished message in a folder called 'Drafts', accessible by the pop-down box on the right side of the blue navigation bar at top. You can finish the message later by switching to the 'Drafts' folder, clicking on the saved message to open it, and then clicking on 'Resume'.
Be sure to put a subject on the email before you save the draft so that you can easily identify which message you want within the Drafts folder. After saving as a Draft, you are returned to your INBOX or whatever folder you were viewing last.
 
   
  How can I have Web Mail notify me when new messages arrive?
  You can configure this via the Options link. From Options select New Mail (from the "Other Options" area) and check the checkbox labeled "Display pop-up notification of new mail."
 
   
  How can I delete mail messages?
  Web Mail can work in two modes:
    marking mail as deleted or
    moving deleted messages to a Trash folder.
You can set the mode in the "Mail Management" section of Options ---> "Deleting and Moving Messages".
In the first mode, when you click "Delete" in the message view, or when you select the check box at the left of the message in the mailbox index view and then click "Delete", the mail is only marked as deleted, and it is not immediately removed from your mailbox, giving you the opportunity to decide to undelete it. If you are certain you will not need the deleted message(s), click on Purge Deleted in the mailbox index view. If you only wish to make Web Mail stop displaying the deleted messages, without permanently removing them, click Hide Deleted from the mailbox index view.

If you are using the Trash folder feature, when clicking "Delete" in the message view, or selecting the check box to the left at the message in the mailbox index view and then clicking "Delete", the mail is moved to a Trash folder, giving you the opportunity to decide to undelete it (remove it from the trash) later. If you are certain you will not need the deleted message(s), click on Empty Trash folder in the mailbox index view. In addition, you can schedule Web Mail to automatically empty your trash folder at various intervals via the "Maintenance Operations" section of Options.

 
   
  How can I recover deleted messages?
  You can undelete messages any time up until you click on the "Empty Trash" folder or "Purge Deleted" buttons, or until any automated emptying of the trash occurs if you have set up such an option. To undelete messages (marked as deleted) from the inbox listing, check the checkbox to the left of the messages you wish to keep, then press the "Undelete" link at the top or bottom left of the page. When you are viewing a message marked for deletion, there will be a link at the start and end of the message to undelete that message.

If you are using a Trash folder, you can undelete the messages by moving them out of the Trash folder into another folder.

 
   
  How can I quickly access the entries in my Contacts List?
 

Instead of opening the Address book window, you can save time when sending mail to people in your Address book by typing their name, or part of their name, in the appropriate header field in the Compose window itself and using the Compose window's Expand Names button to expand the name to the full address. If multiple Address book entries match, you will be given a selection list of all the matching entries from which you may select the desired address.

In addition the the Expand Names button discussed above Web Mail has an Address Book button which can be used to search names or email addresses.

 
   
  How do I store more than one email address in one Contacts List entry?
 

you can store multiple addresses in a single Address book entry by listing all the email addresses in the Address book Email field separated by commas. Do not use semicolons (";") to separate lists of email addresses.

Note that the number of addresses that fit in a single entry may be limited.

 
   
  In mailbox view, why sometimes Web Mail shows the recipient, instead of the sender of the message?
  The mailbox allways shows the recipient on messages for which you are the sender. That applies to sent-mail and drafts folders.
 
   
  How can I view a message's full headers?
  To see the entire message header, click the Message Source link in the gray bar of the message view. This will show you the raw mail message in the mailbox, including full headers and any attachments in encoded form.
 
   
  After using Webmail, my non-Webmail program shows a mail message with the subject, "DON'T DELETE THIS MESSAGE -- FOLDER INTERNAL DATA" and with the following content: "This text is part of the internal format of your mail folder, and is not a real message. It is created automatically by the mail system software. If deleted, important folder data will be lost, and it will be re-created with the data reset to initial values.".
  This is feature of the IMAP server that keeps the attributes or labels of each message. This text is part of the internal format of your mail folder, and is not a real message. It is created automatically by the mail system software.
The mail message can be ignored.
 
   
  How do I send mail to more than one person?
  To send mail to more than one person, separate the email addresses in the To:, Cc:, or Bcc: header with commas (","). Do not use semicolons (";") to separate lists of email addresses.
 
   
  How do I attach a file to a message?
  Attaching a file to a mail message requires two steps. In the message composition window:
    1. Type the filename in the Attachment field, or press the Browse button to use a dialog box to choose the file to attach.
    2. Press the Attach button to attach the selected file. This may take a moment as the file is copied from your computer to the server.
Please note that for large files, the process of uploading and attaching your file to the email may take a while. Please be patient and do not click on other things while you are waiting.
 
   
  How can I filter, forward, block, or automatically respond to mail?
 

All of the above functions are better performed in a non-web mail program. However, there is a limited support for filtering and blocking of messages within Web Mail.

If you want to filter future messages from the same person as the message you are currently using, use the Blacklist link (in the gray bar) when in the message view. This will add a rule to filter out that sender, and take you to the Filter Rules Options page.

For more general filtering, select the Options menu item, and then select Filters from the Mail Management section.

Note that creating a rule does not filter any messages! You must click the Apply All Rules button on the Filter Rules page.

You can also create, remove, or arrange the order of rules from the Filters Rules page. Note that rules are applied once per message, hence rule order is significant. Make sure you have the most important rules first.

 
   
  After spellcheck, how do I find out the correct spelling of misspelt words?
  Clicking on the spellcheck after writing the mail will present replacements for misspelt words.
 
   
  How can I request a return receipt or delivery notification?
 

Web Mail does have support for return receipts. You can request a return receipt by clicking the "Request a Return Receipt" checkbox in the message composition window.

Whether or not you will get a confirmation back depends on many factors independent from Web Mail. For example, some mail servers will remove return receipt requests from mail before it reaches the recipient, and some mail clients will allow the user to select if return receipts should be honored. Because of these and other factors, you should not depend on return receipts being honored by all recipients.

 
   
  How can I keep a record of the messages I sent?
  By default, the webmail system will not save any message you sent.
However, it is possible to save them by checking the box "Save a copy in sent-mail" from the Message Composition window before clicking the"Send" button.
 
  How can I set up WebMail to forward incoming mail to another email address ?
  You may forward the incoming mail to another email address through the Account Manager link (in the top menu of WebMail interface). Check the instructions for the set up.
 
  How can I set up an automatic reply to all incoming email during vacation periods ?
  You may set up an automatic reply to all mail through the Account Manager link (in the top menu of WebMail interface). Check the instructions for the set up.
 

Last updated: by Computer Service Centre.